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November • December 2010 |
Fighting Fire with Fire Canada’s contact lens fitters have been struggling to maintain market share as the Internet gains popularity. But rather than retreating meekly to the sidelines, they should capitalize on their greatest strength: years of knowledge and experience, which can be translated into unparalleled service. “ECPs need to learn how to operate in the Internet era,” says Denise Lougheed, professional relations manager with Bausch + Lomb Canada. “It’s such a competitive marketplace that they absolutely must add value.”..... |
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NEXT ISSUE
Vision Magazine January-February 2011 Point of purchase (POP) and marketing tools |
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